Mitlin Money Mindset
How to Build a Team That Makes Every Customer Feel Like They Matter w/ Preston Lee
Key Takeaways
- The mindset shift behind Preston's 30% Rule
- The difference between hospitality and service
- The secret to Chick-fil-A’s success
- What Trader Joe's does differently to engage customers
- What sets The Ritz-Carlton’s training apart
- The four reasons people quit (and how to keep them)
- Lessons from The Happiness Loop
Meet the Guest
Preston Lee
Preston Lee is the "Generational Voice" of restaurant systems and the architect of THIRTY PERCENT. With over 20 years of experience - from the dish pit to scaling $250M groups - Preston highly focuses on Training, systems, and leadership.
He specializes in moving leaders from Operators to Ownership mindset, proving you aren't in the food business - you're in the people development business. Preston teaches leaders how to master Pinnacle Progression by moving teams from "Floor Ready" to "Expert" through high-level systems, rewire Gen Z training to turn a "paycheck" staff into a unified team of brand soldiers, and skyrocket retention by using the science of hospitality to turn one guest into three.
Get ready to adopt an Infinite Mindset and turn your restaurant into a high-functioning machine.
Show Notes
What separates the businesses that win loyalty from the ones that only win the sale? It usually comes down to the people serving them.
Preston Lee went from bussing tables to founding The 30% Rule, which has helped over 400 brands scale through training and leadership systems. In this episode, he shares why the difference between service and hospitality matters, the leadership gap he’s found in almost every company he’s assessed, and how industry leaders like Chick-fil-A and Trader Joe’s teach hospitality from the very beginning.
Resources
Sending your child to college will always be emotional but are you financially ready?
Doing your taxes might not be enJOYable but being more organized can make the process less painful.
Will you be able to enJOY the Retirement you envision?
About the Podcast
Welcome to Mitlin Money Mindset®️! With your host, Larry Sprung, CFP®️, Founder and Wealth Advisor at Mitlin Financial Inc®️. With over 20 years of experience as an entrepreneur in the financial services industry, Larry thrives to help you achieve your goals while finding JOY in the journey.
Each week, he’ll go deep with engaging guests who provide tangible takeaways and a whole lot of JOY along the way. Here, we don’t just talk about money; we celebrate it as a catalyst for JOY and possibility. Whether you’re saving for the future, planning your next big adventure, or just looking to add some spark to your daily money management, you’re in the right place.
We hope you enJOY these conversations as much as Larry enJOYed having them. And remember to ask yourself, what did you do today that brought you joy?®️